1. All requests to reschedule/cancel your meals will be accepted only if they are
made within our cut-off period through the app/website. All reschedule requests
for lunch orders have to be placed by 6:00 PM (on the previous day) and for
dinner by 12:00 PM (same day).
2. We do not allow conversion of plans from veg to non-veg or vice-versa.
3. In the unlikely event if delivered order has been flagged for quality issues you
will be compensated with a complimentary meal from Freshplate Or refund,
depending on the option chosen by customer.
4. All meal plan subscriptions have to be used within the validity period. We are not
accountable for the lapse of your subscription and there is no refund policy in this
case.
5. In case of subscription based meal plan, If you are unsatisfied with the food or
unhappy with our services, we will provide you with refund on a pro rata basis
i.e., you will be refunded based on the number of meals you have consumed from
your subscription given you have already started your subscription.
Shipping Policy
You ( Customer ) will be responsible for paying your own shipping costs & this cost
will be fully refundable in case of any remoarse.
FreshPlate