Freshplate Foodtech Private Ltd recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us.
We firmly believe that you should always know what data we collect from you, what is the purpose for which such data is used, what is about its security and you should have the ability to make informed decisions about what you want to share with us.
1. WHAT DATA WE MAY COLLECT
Based on whether you are a Visitor, Client or User, the type of data we collect and the purpose for which we use it will differ as mentioned hereinafter-
A. Contact information
We might collect information including but not limited to your name, email,
mobile number, phone number, location, street, city, state, pincode, country and
IP address other necessary details of you or your representative.
B. Information you post
We collect information you post in a public space on our application or on our or any third-party social media platform.
C. Demographic information
We may collect demographic information about you, services you like, services you intend to buy, services you buy, your tastes and preferences (such as your favorite food, purchases or recipes or choices or interest or content or ingredients or any other information provided by you during the use of our application. We might collect this as a part of a survey also.
D. Your content
Information you provide through our Services, including your reviews, photographs, comments, lists, followers, the users you follow, food choices,current and prior restaurant reservation details, food ordering details and history, tastes and preferences (such as your favorite food, purchases or recipes, meals, favorite restaurants, special restaurant requests, contact information of people you add to, or notify of, names, and other information you provide on our Services, and other information in your account profile.
E. Other information
2. HOW AND WHY, WE USE IT
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience.
A. To contact you
We might use the information you provide to contact you for confirmation of a purchase on our application or for promotional purposes or for better services.
B. To register your account or respond to your questions
We might use your information to confirm your registration for a service. We might also use the information to work on your concerns and to respond to your questions. In the event you report an issue with a service, we may also screen/video record your Device (only when you use the App) for a limited time period to help us better understand the issue.
C. To improve our products and services
We might use your information to analyze and identify your behavior and enhance the interactions you have with the Application. This could include displaying content based upon your preferences, most used features, your Wishlist, custom offers. It helps to provide and administer the Products and Services.
D. We use information for security purposes
We may use information to ensure network and information security, protect your account from any possibility of hacking or illegal access or breach of data,preventing unauthorized access to our computer and electronic communications systems;
E. We use information for marketing purposes
We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. If you submit your details and give us your consent, we may use your data to send you emails/newsletters, or re-market our Services/Products using services from third-parties like Facebook ,Google & authentic lead generation tools. We wil occasionally send you emails regarding changes or updates to the Service that you are using.
F. To send you transactional communications
We might send you emails or SMS about your account, your purchases, your orders, your feedback, your concerns, as permitted by law.
G. We may identify and track users returning to the Application. This helps make users navigating and interacting with our application and account portal easier and more efficient.
H. To perform Analysis
To perform research, business and/or operational analysis, auditing, and data analysis for business development; generate internal reports about user base, Products and service usage patterns, analyze the accuracy, effectiveness and popularity of the Products and Services;
I. We may use information to
J. Sharing of information with third-parties
3. How we collect information in different ways
A. We collect information directly from you
When you register/subscribe for an account, fill a form, post a comment or contact us through app, phone or email.
B. We collect information from you passively
We use tracking tools like Google, Facebook, Clevertap for collecting information about your usage of our application.
C. We get information about you from third parties
For example, if you use an integrated social media feature on our applications. The third-party social media platform will give us certain information about you.This could include your name and email address.
D. As we adopt additional technologies, we may also gather additional data through other methods.
4. RETENTION OF PERSONAL INFORMATION
5. TRACKING BY OUR ADVERTISEMENT PARTNERS
Upon receiving your specific consent, we may use third-party advertising companies to serve ads when you visit our Application. These companies may use information(including your name, address, email address, telephone number) about your visits to this and other Applications in order to provide you with targeted advertisements and requirements about our Products and Services of interest to you.
6. PERSONS UNDER THE AGE OF 18
FreshPlate does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register for the Products and Service. The Products, Services and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible.
7. THIRD PARTY LINKS
8. Email Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential(promotional, marketing-related) communications from us or on behalf of our partners.
If you want to remove your contact information from our server or want to unsubscribe to any newsletters or alerts from us or you want to opt out of receiving our marketing emails, to stop receiving our promotional emails, please email
……@……….. It may take about 10 days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
9. Security Precautions
Our Application has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
10. Governing law
12. Compelled Disclosure
In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required:
litigation, criminal investigation or to prevent death or imminent bodily harm;
13. SECURITY OF YOUR PERSONAL INFORMATION
We implement industry-standard technical and organizational measures by using a variety of security technologies and procedures to preserve the integrity and security of all information & protect your data from unauthorized access, use, loss, destruction or disclosure. Your password is your first line of defense once you set up a FreshPlate account, so we recommend that you set a strong password which you never share with anyone and ensure you sign out of your FreshPlate. However, no security system is impenetrable and we cannot guarantee the security of our systems account once you have used that same.
14. Updates to this policy
We may occasionally make changes to the Policy. If we do any material changes, we shall notify either by sending you an email or sending you a notification through the FreshPlate App as required by Law. We will also post an updated copy on our application. Please check our application periodically for updates.
15. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, contact details of the Grievance Officer are provided below:
Timing: 9:00 ~ 6:00 PM.
If you believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the above address. We will
promptly correct any information found to be incorrect.
If you have any questions about this Policy or other privacy concerns, you can also
email us at firstname.lastname@example.org